Service Technician Portal

FAQs

Whether you're a customer exploring options, a sales rep guiding a purchase, or a service technician ensuring peak performance, this FAQ section is designed to answer your most common—and uncommon—questions. From choosing the right equipment to buying, using, maintaining, and servicing it, we’ve gathered insights from across our organization to help you make informed decisions and get the most out of your investment.

What is lead time?

Lead time refers to the time it takes to process and ship your order. We provide frequent updates to our reps and dealers. For the most current information, please contact your local rep or dealer.

When will my order ship?

Order details are available through the rep login or dealer login. Please have your login credentials and order number ready. If you need assistance accessing the site, contact us at frycustserv@frymaster.com.

What is my tracking number?

Tracking information is available in the dealer login. Ensure you have your login credentials and order number. For help accessing the site, email frycustserv@frymaster.com.

Do you have stock available?

Yes! Our Quick Ship program includes items that are in stock and ready to ship. For availability and details, please contact your local rep or dealer.

How much does a specific piece of equipment cost?

Pricing is available through your local rep or dealer.

Do you ship internationally?

Yes, we ship globally.

How do Frymaster or DEAN models compare to other fryer brands?

Visit our Product Page to find fryers based on specific criteria. For a detailed comparison, contact your local rep.

How do I find my local rep?

Use our Rep Locator and enter your zip code to find your nearest representative.

Can you recommend a dealer in my area?

Your local rep can provide information on preferred dealers near you.

My fryer isn’t working—can you help?

Start by visiting our Troubleshooting Page for step-by-step guidance. If the issue persists, contact our Technical Service Team at fryservice@frymaster.com or call 1-800-551-8633.

Is my fryer still under warranty?

Check your warranty status here. Have your serial number ready.

What does the warranty include?

Visit our Warranty Page to learn more about coverage and terms.

Is start-up service included?

Start-up is included for fryers with built-in filtration. For other models, fees apply: $300 for the first frypot; $150 for each additional frypot. Visit our Getting Started Page for more details.

Where are Frymaster products manufactured?

Frymaster has facilities in Shreveport, LA and China. Our China plant operates under the same high standards as our U.S. facility, ensuring consistent quality across all products.

Do you offer extended warranties?

Currently, we do not offer extended warranties.

Who should I contact for fryer service?

If troubleshooting doesn’t resolve the issue, contact our Technical Service Team at fryservice@frymaster.com or call 1-800-551-8633. You can also find a service agent using our Service Locator.

Can I buy directly from Frymaster?

Frymaster does not sell directly to customers. Please contact your local rep to find a preferred dealer.

Can you tell me how old my fryer is using the serial number?

Yes. The first four digits of the serial number indicate the year and month of manufacture. For example, a fryer made in October 2025 will begin with 2510.

What fryer is comparable to my current model?

Visit our Product Page to search by specific parameters. For personalized recommendations, contact your local rep using our Rep Locator.